OS: Windows9x, Windows NT, Unix, Linux, OS/400

Languages: C, C++, Visual Basic, RPG/400, PL/400

Database: Mysql, MS SQL server

Web: HTML, ASP, PHP, JavaScript

EDUCATION

Bachelor of Science Major in Mathematics, Minor in ComputerScience Madura
College (Affiliated to Madurai Kamaraj University) Year: 1995-1998

MS in Software Technology Bharatidasan University Year: 2001-2003

CERTIFICATIONS

Course : Three years Advanced Diploma in Systems Management - (GNIIT)
Completion : Jan 1998
Institution : National Institute for Information Technology (NIIT)

Course : AS/400 (Profeciency certifiCate in AS/400)
Completion : Feb 1998 Apr 1998
Institute : Pentasoft (A Group of PentaFour Communications Ltd.)

EXPERIENCE

Experience Total experience: 2 years and 8 months

Period: 04/1999 to 10/2002
Organisation: Satyam Infoway Ltd (SIFY)
Designation: CustomerCare Executive
Profile

Developing in-house projects and maintenance of the same. Providing best-in-class
customer care for Internet Access customers through world class technology,
processes and response mechanisms.
Active member of the ISO9000 certification team in Customercare twice( First
Customercare center in Asia to be ISO certified )
Handling hardware and software installation, network troubleshooting, maintenance
and upgrades.
The nature of job also involves procedural handling of online technical queries
and providing solution through emails.


Project Details:

Activity involves Development and Maintenance of intranet Websites, using ASP,PHP,
Mysql/Access and JavaScript.


Project Title : Performance Tracking System

Summary : The Project involves the track of the individual performance
of each associate where the Key Result area of each associate is maintained
and appraised by the concerned authority every month. The project is
web based for access in all levels. The associates enter their monthly
KRA which is appraised by the manager every month and the tracking
of the same is maintained in the access database.

Operating System : Windows NT

Software & Database : ASP and MS-SQL Server 6.5

Project Title : Creation and Maintenance of Group Mailing System

Achievements: Creation and Maintenance of Group Mailing System : Mass
mailing to customers with efficient and cost effective tool was developed using
qmail program in Linux. The system could be used to send mails to huge customer
lists and could transmit mails in a short period of time.


Operating System : Linux ( Mandrake/Redhat )
Software : qmail